Al Wafaa Veterinary Services - Dubai | Compassionate Pet Care & Community

Al Wafaa Veterinary Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our site and the services we offer, including general pet health checkups, vaccinations, surgical procedures, dental care, microchipping, pet grooming, and pet supplies retail. This policy also describes your rights regarding your personal information.

Data Controller

Al Wafaa Veterinary Services, located at 27 Sheikh Zayed Road, Suite 1201, Dubai, Dubai, 12345, UAE, is the data controller responsible for the processing of your personal information.

Information We Collect

We collect personal information that you provide to us directly, as well as information collected automatically through your use of our site. The types of information we collect include:

Contact Information: This includes your name, address, phone number, and email address.
Pet Information: This includes your pet's name, species, breed, age, medical history, and vaccination records.
Payment Information: This includes your credit card details or other payment information necessary to process payments for our services.
Appointment Information: Details about your appointments, including dates, times, and the reason for the visit.
Website Usage Data: This includes your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This data is collected through cookies and similar technologies.
Communications: Records of your communications with us, including emails, phone calls, and online forms.

How We Use Your Information

We use your personal information for the following purposes:

Providing Services: To provide you with the veterinary services you request, including scheduling appointments, providing medical care, and maintaining medical records.
Payment Processing: To process payments for our services.
Communication: To communicate with you regarding appointments, treatment plans, reminders, and other important information related to your pet's health.
Improving Our Services: To analyze website usage data to improve our site and the services we offer.
Marketing: To send you promotional materials and newsletters about our services, special offers, and pet health tips. You can opt out of receiving these communications at any time.
Legal Compliance: To comply with applicable laws and regulations, including record-keeping requirements.
Customer Support: To respond to your inquiries and provide customer support.

Legal Basis for Processing

We process your personal information based on the following legal bases:

Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you (e.g., providing veterinary services).
Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services and marketing our business. We ensure these interests are balanced against your rights and interests.
Consent: We rely on your consent to process your personal information for certain purposes, such as sending you marketing communications. You have the right to withdraw your consent at any time.
Legal Obligation: Processing is necessary to comply with legal obligations.

Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

Service Providers: We share information with third-party service providers who assist us with payment processing, website hosting, data analytics, and other services. These service providers are contractually obligated to protect your information.
Veterinary Specialists: We may share your pet's medical records with veterinary specialists for consultations or referrals, with your consent.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Encryption: Using encryption to protect sensitive information transmitted online.
Access Controls: Limiting access to personal information to authorized personnel only.
Secure Storage: Storing personal information in secure facilities.
Regular Security Assessments: Conducting regular security assessments to identify and address vulnerabilities.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This generally means we will keep your information for the duration of your relationship with us, plus any additional period required by applicable legal or regulatory requirements. Medical records are retained per legal guidelines.

Your Rights

You have the following rights regarding your personal information:

Access: You have the right to access the personal information we hold about you.
Rectification: You have the right to request that we correct any inaccurate or incomplete information.
Erasure: You have the right to request that we erase your personal information, subject to certain exceptions.
Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Objection: You have the right to object to the processing of your personal information for direct marketing purposes.
Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your rights.

To exercise these rights, please contact us at 27 Sheikh Zayed Road, Suite 1201, Dubai, Dubai, 12345, UAE.

Cookies and Similar Technologies

Our site uses cookies and similar technologies to collect information about your browsing activity. You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our site.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site and update the "Last Updated" date at the top of this policy. Your continued use of our site after the posting of changes constitutes your acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy, please contact us at:

Al Wafaa Veterinary Services 27 Sheikh Zayed Road, Suite 1201, Dubai, Dubai, 12345 UAE

Your Pet's Health, Our Community's Heart

Welcome to Al Wafaa Veterinary Services, where we nurture the bond between you and your beloved pets. In Dubai, our clinic is more than just a service provider; it's a hub for pet lovers, a place where expert care meets genuine compassion. We understand the unique role pets play in your family, and we are dedicated to supporting their health and happiness through every stage of life.

About Al Wafaa Veterinary Services

Established in 2010, Al Wafaa Veterinary Services has grown from a small clinic with a big heart into a leading veterinary practice in Dubai. Our journey began with a simple mission: to provide unparalleled veterinary care while fostering a strong sense of community among pet owners. Over the years, we've remained true to this mission, expanding our services and expertise to meet the evolving needs of Dubai's diverse pet population.

Our values are rooted in compassion, integrity, and excellence. We believe every pet deserves the highest standard of care, delivered with kindness and understanding. We are committed to continuous learning and staying at the forefront of veterinary medicine, ensuring your pets benefit from the latest advancements. Beyond our clinical services, we actively engage with the community through workshops, events, and online resources, aiming to empower pet owners with knowledge and support.

At Al Wafaa, we see ourselves as more than just a veterinary clinic. We are a dedicated team of animal lovers, committed to making a positive impact on the lives of pets and their families in Dubai. We strive to create a welcoming and supportive environment where you feel comfortable entrusting us with your pet's care. From routine check-ups to complex treatments, our focus is always on your pet's well-being and your peace of mind. We are proud to be a part of the Dubai community and look forward to continuing to serve you and your beloved animals for many years to come.

Our state-of-the-art facility is equipped with advanced diagnostic and treatment technologies, allowing us to provide comprehensive care under one roof. We understand that visiting the vet can be stressful for pets and owners alike, which is why we've designed our clinic to be as calming and comfortable as possible. Our friendly staff are always ready to assist you, answering your questions and guiding you through every step of your pet's care journey. We are here to be your trusted partner in pet health, offering not just medical expertise, but also genuine care and support.

Comprehensive Veterinary Services

General Pet Health Checkups

Regular health checkups are the cornerstone of preventative care. Our comprehensive examinations assess your pet's overall well-being, from nose to tail. We monitor vital signs, check for any early signs of illness, and provide tailored advice on nutrition, exercise, and lifestyle to keep your pet in peak condition. Early detection is key to a long and healthy life.

Vaccinations & Preventative Care

Protect your beloved pets from dangerous and preventable diseases with our tailored vaccination programs. We follow globally recognized protocols and consider your pet's age, lifestyle, and risk factors to create a personalized vaccination schedule. Alongside vaccinations, we offer comprehensive parasite control, including flea, tick, and worm prevention, ensuring your pet is shielded from common Dubai parasites.

Surgical Procedures

Our experienced veterinary surgeons perform a wide range of surgical procedures, from routine neutering and spaying to complex soft tissue and orthopedic surgeries. We utilize modern surgical techniques and equipment, and our dedicated surgical team ensures the highest standards of safety and care throughout your pet's procedure and recovery. Your pet's well-being is our priority during every surgery.

Dental Care

Dental health is crucial for your pet's overall health. We offer comprehensive dental services, including routine cleanings, dental examinations, and treatment of dental diseases. Our dental care aims to prevent periodontal disease, tooth loss, and other oral health issues, contributing to a healthier and happier life for your pet. We also provide guidance on at-home dental care to maintain their pearly whites.

Microchipping

Give yourself peace of mind with our safe and permanent microchipping service. Microchipping is a simple procedure that provides a lifelong identification for your pet, significantly increasing the chances of a happy reunion if they ever get lost. We use internationally recognized microchips, and our team will register your pet's details, ensuring they are easily identifiable wherever they may be found.

Pet Grooming

Keep your pet looking and feeling their best with our professional grooming services. Our experienced groomers offer a range of services, from bathing and haircuts to nail trims and coat conditioning. We use gentle, pet-friendly products and techniques to ensure a stress-free grooming experience. Regular grooming not only enhances your pet's appearance but also contributes to their hygiene and well-being, especially in Dubai's climate.

Pet Supplies Retail

Find everything you need for your pet's health and happiness in our curated retail section. We offer a selection of high-quality pet food, nutritional supplements, toys, accessories, and healthcare products, carefully chosen by our veterinary team. We stock trusted brands and products to support your pet's specific needs and dietary requirements. Our staff are always on hand to offer advice and recommendations on the best products for your furry friend.

Join the Al Wafaa Pet Community

Together, we make pet parenting better.

At Al Wafaa Veterinary Services, we believe that a strong community enhances the pet ownership experience. We are committed to building a supportive network for pet lovers in Dubai, offering resources, events, and platforms to connect, learn, and share the joys of pet parenting. Our community initiatives are designed to enrich your bond with your pet and with fellow pet enthusiasts.

Whether you're a seasoned pet owner or just starting your journey, our community provides a welcoming space to grow, share experiences, and access expert advice. We organize regular events, workshops, and online forums to keep you informed and engaged. Join us to become part of a vibrant community that celebrates the love and companionship of pets.

Pet Care Blog

Access our blog for expert articles and practical tips on pet health, training, nutrition, and general well-being. Stay updated with the latest in pet care and learn from our veterinary professionals.

Read the Blog →

Upcoming Events

Don't miss our community events, including pet adoption days, workshops on pet first aid, and seasonal pet care seminars. Check our events calendar and join us for fun and informative gatherings.

View Events →

Social Media Group

Connect with other pet owners in Dubai through our social media groups. Share stories, ask questions, exchange advice, and build friendships with fellow animal lovers in a supportive online environment.

Join Our Group →

What Our Community Says

"Al Wafaa is more than just a vet clinic; it's a community. They truly care for my cat, Whiskers, and always go the extra mile. From regular check-ups to advice on nutrition, they've been invaluable. I especially appreciate their community events which are a great way to learn and connect with other pet parents."

- Sarah J.

"The team at Al Wafaa is fantastic! They helped my dog, Max, recover quickly after surgery. Highly recommended! Their professionalism and genuine care made a stressful time much easier. The follow-up care was exceptional, and Max is back to his playful self thanks to their expertise and dedication."

- Ahmed K.

"I love the community events organized by Al Wafaa. It's a great way to meet other pet lovers and learn more about pet care. The workshops are informative and fun, and it's comforting to know there's such a supportive network in Dubai. Al Wafaa truly cares about pets and their owners."

- Fatima R.

"Choosing Al Wafaa for my parrot, Coco, was the best decision. Their avian expertise is remarkable, and they handled Coco with such gentleness and care. It's rare to find a vet clinic that's so knowledgeable about exotic pets. I'm grateful for their specialized care and support."

- Layla M.

"Al Wafaa's grooming service is top-notch! My Persian cat, Snowball, always comes back looking and feeling like royalty. They're so patient and gentle, even with her sensitive nature. It's a relief to have a grooming service I can completely trust."

- Omar S.

Meet Our Caring Team

Our team of dedicated veterinary professionals is committed to providing the best possible care for your pets. Get to know the faces behind Al Wafaa Veterinary Services.

Dr. Amina Khan

Lead Veterinarian

Dr. Amina Khan is the heart of Al Wafaa, bringing over 15 years of experience in veterinary medicine. Her passion for animal welfare and community engagement drives our clinic's mission. Dr. Khan specializes in internal medicine and is known for her compassionate approach to pet care.